It is not uncommon for a small business to be fuelled by multitaskers who wear various hats throughout the day. As the leader of such a team you may even read this and say, “Oh certainly, I myself have at least five hats to choose from!”
Whilst creating a team of “Jacks of all trades and masters of none” is not the aim, a business can fall apart if knowledge is not shared between colleagues.
It is important that everyone has clear roles and responsibilities and is held accountable for delivering them. However, when one of the team is on holiday or off sick, the key parts of their role still need to be done.
Long-term sickness absence or even a two-week holiday can really impact on productivity and customer satisfaction. And it can certainly put unfair stress on the rest of the team. So what is the best way to handle this? They say that knowledge is power, and we say that knowledge sharing is a powerful tool for keeping your business running through thick and thin. Here are four ways you may be able to improve the knowledge sharing that goes on in your business.
- In-house or outsource?
Some key areas such as finance or IT cannot easily be picked up by a colleague, and could actually be very damaging in unqualified hands. Are these areas best kept in-house, or would outsourcing provide a better solution? Decide what’s best for your business.
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